Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"98b61bb021607814356d1ad43a398e0e1076f67e_lout","branding":{"id":"3","key":"it","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f5094","headerLinkHoverBGColor":"#0f5094","headerBadgeColor":"#0f5094"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e76ed139-6f68-4328-8f61-3e48aa454178/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjY5MzgzMy01YTMxLTRmMjQtYTkyNS02MTk3YmIzYWJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3NmVkMTM5LTZmNjgtNDMyOC04ZjYxLTNlNDhhYTQ1NDE3OCI6WyJyZWFkIl19LCJleHAiOjE3ODY5MzM3NTksIm5iZiI6MTc4NjkzMzE1OX0.DuQjDo8IyWYR7zItU_43Pco6_feooKEw7tg_9HHturw&client=af693833-5a31-4f24-a925-6197bb3abcf4&mode=fit","logoId":"e76ed139-6f68-4328-8f61-3e48aa454178","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RFI Help Center","sharedPortalName":"RFI Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the RFI Help Center","sharedPortalName":"RFI Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#842e7e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/21b66fd4-a655-4abb-b337-3d61c637f5c5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjY5MzgzMy01YTMxLTRmMjQtYTkyNS02MTk3YmIzYWJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxYjY2ZmQ0LWE2NTUtNGFiYi1iMzM3LTNkNjFjNjM3ZjVjNSI6WyJyZWFkIl19LCJleHAiOjE3ODY5MzM3NTksIm5iZiI6MTc4NjkzMzE1OX0.7XTBQtyrPxiDIZdxOdeSPqz3kstB9AKSRE4wfKv7Qys&client=af693833-5a31-4f24-a925-6197bb3abcf4&height=300&mode=fit","bannerMediaApiFileId":"21b66fd4-a655-4abb-b337-3d61c637f5c5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"it","projectId":10043,"serviceDeskId":3,"name":"IT Help Desk","description":"<p>You can raise a request for the CompuOne Team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"53","name":"Email not working","descriptionHtml":"","callToAction":"Email not working","introHtml":"<p>Can't login to Outlook or outlook password expired</p>","icon":10492,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[8,10],"key":""},{"id":"23","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10536,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[10],"key":""},{"id":"20","name":"Get General IT help","descriptionHtml":"","callToAction":"Get General IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10559,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[8],"key":""},{"id":"42","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10552,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[9],"key":""},{"id":"50","name":"Password Reset or Password Not Working","descriptionHtml":"","callToAction":"Password Reset or Password Not Working","introHtml":"<p>Update expired password or Request a password reset</p>","icon":10504,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[8,10,17],"key":""},{"id":"54","name":"Power BI Access","descriptionHtml":"","callToAction":"Power BI Access","introHtml":"<p>Need Power BI Access or unable to login</p>","icon":10568,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[12],"key":""},{"id":"71","name":"Report a Cyber Security Incident","descriptionHtml":"","callToAction":"Report a Cyber Security Incident","introHtml":"<p>Report a Cyber Security Breach or Threat</p>","icon":10568,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[23],"key":""},{"id":"32","name":"Request a New Hire Setup","descriptionHtml":"","callToAction":"Request a New Hire Setup","introHtml":"<p>Request a account setup for a new hire</p>","icon":10535,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8,10],"key":""},{"id":"30","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10531,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[10],"key":""},{"id":"38","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse, keyboard or monitor.</p>","icon":10568,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[8,9],"key":""},{"id":"36","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10565,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[12],"key":""},{"id":"52","name":"VPN access not working","descriptionHtml":"","callToAction":"VPN access not working","introHtml":"<p>unable to access or login to VPN</p>","icon":10568,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[8,16,17],"key":""},{"id":"27","name":"VPN set up Request","descriptionHtml":"","callToAction":"VPN set up Request","introHtml":"<p>Need access to work stuff from outside? Let us know.</p>","icon":10544,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[8,16],"key":""},{"id":"49","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10541,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10545,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"47","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10546,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Common Requests"},{"id":17,"name":"Password Issues"},{"id":23,"name":"Cyber Security Incident"},{"id":10,"name":"Logins and Accounts"},{"id":9,"name":"Computers and Hardware"},{"id":16,"name":"VPN Issues"},{"id":12,"name":"Applications and Software"}],"orderMapping":{"8":[20,53,52,50,32,27,38],"10":[50,53,23,32,30],"17":[50,52],"23":[71],"16":[52,27],"9":[38,42],"12":[54,36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c529c00a-8983-3b69-b070-4bca236b124b","appLinkName":"System Confluence","appLinkUrl":"https://microlabtech.atlassian.net/wiki","spaceKey":"ITKB","spaceName":"IT Knowledge Base","spaceUrl":"https://microlabtech.atlassian.net/wiki/spaces/ITKB","isServer":false},"labels":[],"projectKey":"IT","serviceDeskId":3,"kbLinkDomainURLs":["https://rfil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjY5MzgzMy01YTMxLTRmMjQtYTkyNS02MTk3YmIzYWJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0MjgwNTY5NDQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg2OTM0MzU5LCJuYmYiOjE3ODY5MzMxNTksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.M-yhAjwgfyGxCSQMbmRQA8lhpc_eW-6APBScVPXE81g","targetCollection":"upload-user-collection-1428056944","endpointUrl":"https://api.media.atlassian.com","clientId":"af693833-5a31-4f24-a925-6197bb3abcf4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":20,"projectId":10043,"issueType":{"id":"10108","name":"[System] Service request"},"form":{"name":"Get General IT help","descriptionHtml":"","callToAction":"Get General IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10559,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of the issue you are having","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please provide the best phone number to reach you and a detailed description of your issue.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments or Screenshots","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/20","calendarParams":{"firstDay":0,"date":"2026-08-16T22:19:20-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c529c00a-8983-3b69-b070-4bca236b124b","appLinkName":"System Confluence","appLinkUrl":"https://microlabtech.atlassian.net/wiki","spaceKey":"ITKB","spaceName":"IT Knowledge Base","spaceUrl":"https://microlabtech.atlassian.net/wiki/spaces/ITKB","isServer":false},"labels":[],"projectKey":"IT","serviceDeskId":3,"kbLinkDomainURLs":["https://rfil.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjY5MzgzMy01YTMxLTRmMjQtYTkyNS02MTk3YmIzYWJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0MjgwNTY5NDQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg2OTM0MzYwLCJuYmYiOjE3ODY5MzMxNjAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.nyAdHANGgC-akXJjuHjiD5CuE1dSYMq9Ep43UAtwwDw","targetCollection":"upload-user-collection-1428056944","endpointUrl":"https://api.media.atlassian.com","clientId":"af693833-5a31-4f24-a925-6197bb3abcf4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}