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RFI Help Desk
Technical Support Line: 401-667-7851. ext. 1

Technical Support Email: techsupport@rfindustries.com

  1. RFI Help Desk
  2. Customer Support Portal

Customer Support Portal

Open a Warranty Request or Request a Replacement Part.

Warranty Claim

Use the form below to submit a warranty claim.

Have you Contacted Technical Support?

Technical Support Line: 401-667-7851, ext. 1
Technical Support Email: techsupport@rfindustries.com
Hours of Operation: 8am - 5pm EST

Required fields are marked with an asterisk*
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