{"xsrfToken":"6ef18e2033487f8ba82a78c80cc2425d614806c5_lout","branding":{"id":"6","key":"isp","name":"Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bd0f15","headerLinkHoverBGColor":"#bd0f15","headerBadgeColor":"#bd0f15"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e76ed139-6f68-4328-8f61-3e48aa454178/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjY5MzgzMy01YTMxLTRmMjQtYTkyNS02MTk3YmIzYWJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3NmVkMTM5LTZmNjgtNDMyOC04ZjYxLTNlNDhhYTQ1NDE3OCI6WyJyZWFkIl19LCJleHAiOjE3MjYwMTgwNzYsIm5iZiI6MTcyNjAxNzQ3Nn0.XaK5_RcCIKgW-IYTq2REtF3WGxOsNb9kErfFx1r-398&client=af693833-5a31-4f24-a925-6197bb3abcf4&mode=fit","logoId":"e76ed139-6f68-4328-8f61-3e48aa454178","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RFI Help Center","sharedPortalName":"RFI Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the RFI Help Center","sharedPortalName":"RFI Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#842e7e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/21b66fd4-a655-4abb-b337-3d61c637f5c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjY5MzgzMy01YTMxLTRmMjQtYTkyNS02MTk3YmIzYWJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxYjY2ZmQ0LWE2NTUtNGFiYi1iMzM3LTNkNjFjNjM3ZjVjNSI6WyJyZWFkIl19LCJleHAiOjE3MjYwMTgwNzYsIm5iZiI6MTcyNjAxNzQ3Nn0.4DaridQxAwRNIyDj_-6buNXPKUkW-sQJNTQTL0vFEAs&client=af693833-5a31-4f24-a925-6197bb3abcf4&height=300&mode=fit","bannerMediaApiFileId":"21b66fd4-a655-4abb-b337-3d61c637f5c5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"isp","projectId":10060,"serviceDeskId":6,"name":"Customer Support Portal","description":"<p>Open a Warranty Request or Request a Replacement Part.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"72","name":"Replacement Parts","descriptionHtml":"","callToAction":"Replacement Parts","introHtml":"<p>Use the form below to submit a request for replacement parts.</p>","icon":10469,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[21],"key":""},{"id":"70","name":"Warranty Claim","descriptionHtml":"<h2><a name=\"HaveyouContactedTechnicalSupport%3F\" target=\"_blank\"></a>Have you Contacted Technical Support?</h2>\n<p>Technical Support Line: 401-667-7851, ext. 1<br> Technical Support Email: techsupport@schrofftech.com<br> Hours of Operation: 8am - 5pm EST</p>","callToAction":"Warranty Claim","introHtml":"<p>Use the form below to submit a warranty claim.</p>","icon":10472,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[21],"key":""},{"id":"65","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10545,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"62","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10554,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"64","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10567,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[],"key":""},{"id":"63","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10469,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"61","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10538,"iconUrl":"https://rfil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Test Here"}],"orderMapping":{"24":[72],"21":[70,72],"20":[61,64],"19":[61,62,63,64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c529c00a-8983-3b69-b070-4bca236b124b","appLinkName":"System Confluence","appLinkUrl":"https://microlabtech.atlassian.net/wiki","spaceKey":"ISP","spaceName":"Integrated Systems Portal","spaceUrl":"https://microlabtech.atlassian.net/wiki/spaces/ISP","isServer":false},"labels":[],"projectKey":"ISP","serviceDeskId":6,"kbLinkDomainURLs":["https://rfil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISP","userLanguageHeader":"Technical Support Line: 401-667-7851. ext. 1","userLanguageMessageWiki":"<p>Technical Support Email: techsupport@schrofftech.com</p>","defaultLanguageHeader":"Technical Support Line: 401-667-7851. ext. 1","defaultLanguageMessage":"Technical Support Email: techsupport@schrofftech.com","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjY5MzgzMy01YTMxLTRmMjQtYTkyNS02MTk3YmIzYWJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MjYwMTg2NzYsIm5iZiI6MTcyNjAxNzQ3Nn0.d_sx5DTSVK3TGHfc_VXiFf-BoZVpLO9hOWGiCQ0Xzy8","targetCollection":"upload-project-10060","endpointUrl":"https://api.media.atlassian.com","clientId":"af693833-5a31-4f24-a925-6197bb3abcf4","tokenDurationInMins":20}},"sharedPortal":{"name":"RFI Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://rfil.atlassian.net/wiki","kbLinkDomainURLs":["https://rfil.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}